What should I do if I am feeling sick?

It all depends on whether it is an emergency or not.

An emergency is a serious illness or injury that poses an immediate risk to your life or long-term wellbeing.

A non-emergency is an illness or injury that requires treatment but is not immediately life-threatening.

If you find yourself in this situation, it’s better to visit your nearest doctor (General Practitioner) rather than heading straight to the emergency department of your nearest hospital.

In a non-emergency

oshc non-emergency step 1
Bupa has relationships with some doctors to help reduce or eliminate what you need to pay. Use our map to find a Bupa-friendly doctor near you.
oshc non-emergency step 2

Make an appointment by phone or online (if available).

Be sure to get there a few minutes before your appointment time as you may need to fill out some paperwork

oshc non-emergency step 3

The doctor will treat you, and possibly prescribe some medicine or send you on to a specialist

In an emergency

oshc emergency step 1
In an emergency, call the ambulance service immediately on 000.
oshc non-emergency step 2
They will send you an ambulance if required

What is General Practitioner (GP)?

A General Practitioner (GP) is the common name for a local doctor. A Bupa-friendly doctor has a direct billing payment arrangement with Bupa to help reduce or eliminate what you need to pay on the day of your appointment.

What is a specialist?

A specialist has additional training in specific medical practices, and can be considered an expert in that area. For example, a dermatologist or orthopaedic surgeon.

If you need to see a specialist, you will need a referral from your GP first.

Chemist and Pharmacy

Sometimes your doctor will prescribe medicine as part of your treatment. You will need to get this from a Chemist. Simply take the prescription (usually printed on a piece of paper) your doctor gives you to the Chemist at your local Pharmacy and they will fill the prescription for you.